FAQs

Q: Will I have to pay taxes or customs duties on international orders?
A: Taxes and customs fees for orders placed outside Türkiye may vary depending on your country’s regulations and are the customer’s responsibility. At Altera, we carefully package and securely ship your order; if there are any additional charges, they will be applied by the carrier according to your country’s laws.

Q: How long will delivery take?
A: Domestic deliveries within Türkiye take approximately 6–12 business days, while international deliveries usually arrive within 6–12 business days as well. Once your order has been shipped, you will receive a tracking number via email.

Q: Can I return my order?
A: Yes, you may request a return within 14 days of delivery. The item must be unused, undamaged, and returned in its original packaging.